RideConnect: Transportation Services
South Country Health Alliance members may be eligible for non-emergency medical transportation (NEMT) services to help them get to and from their health care appointments.
RideConnect offers safe and reliable rides to covered medical, behavioral health, and dental appointments.
Unassisted Transportation Services
Unassisted transportation is also known as common carrier. Unassisted transportation includes non-emergency medical transportation provided by volunteer drivers, buses, taxis, and other commercial carriers.
Assisted Transportation Services
Assisted transportation is non-emergency medical transportation for people who have a physical or mental impairment and are not able to safely use unassisted transportation services. With assisted transportation, the driver provides direct assistance to help members get into and out of a vehicle, as well as to and from their appointment. Assisted transportation also includes ambulatory, wheelchair, and stretcher services.
Members must be certified to use assisted transportation before South Country Health Alliance will cover the cost. South Country Health Alliance will help members complete an assessment to determine if they are eligible for assisted transportation.
South Country Health Alliance members enrolled in the following programs may be eligible to use RideConnect transportation if they do not have access to their own transportation:
Mileage and gas reimbursement is not covered by South Country Health Alliance for members with their own vehicle. However, this may be available through another source. Call your county for more information.
Beginning November 1, 2017, members will call
Member Services to schedule a ride to their covered health care appointments.
Scheduling a Ride
To schedule a ride, call Member Services at least 72 hours (3 days) before your appointment. We may not be able to schedule a ride with less than 72-hour notice, and you may need to reschedule your appointment.
You will need the following information when scheduling your ride:
- South Country Health Alliance member ID number
- Your phone number and pick-up address
- Appointment date, start and finish time
- Drop-off location name, address, and phone number
Canceling or Changing a Ride
If your schedule changes or you no longer need a ride, call Member Services 24 hours (1 day) or as soon as possible before your scheduled pick-up time to change or cancel your ride. If a driver shows up at the scheduled pick-up location and you are not there, it will be listed as a “no-show.” If you advise the driver that you are not going to your scheduled health care appointment, it will also be listed as a “no-show.” Members who have frequent “no-shows” may have difficulty getting rides in the future.
Covered Visits
You can get rides to covered medical, dental, mental health, chemical dependency, pharmacy, and durable medical equipment visits.
Rides Not Covered
Transportation may not be covered if it is to a place or for a service that South Country Health Alliance does not cover, or if the member’s coverage with South Country Health Alliance is not active on the date of the ride.
Urgent Care or Same Day Clinic
Rides to urgent care or same day care are based on provider availability.
Emergencies
Call 911. South Country Health Alliance covers emergency ambulance services.
H2419, H5703_3638, Approved
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