Medicare Part D: The Medicare prescription drug benefit program. We call this program “Part D” for short. Medicare Part D covers outpatient prescription drugs, vaccines, and some supplies not covered by Medicare Part A or Medicare Part B or Medical Assistance. Our plan includes Medicare Part D.Medicare Part A: The Medicare program that covers most medically necessary hospital, skilled nursing facility, home health, and hospice care.
Medicare Part B: The Medicare program that covers services (such as lab tests, surgeries, and doctor visits) and supplies (such as wheelchairs and walkers) that are medically necessary to treat a disease or condition. Medicare Part B also covers many preventive and screening services.Medical Assistance: This is the name of Minnesota’s Medicaid program. Medical Assistance is run by the state and is paid for by the state and the federal government. It helps people with limited incomes and resources pay for long-term services and supports and medical costs.
It covers extra services and some drugs not covered by Medicare. Medicaid programs vary from state to state, but most health care costs are covered if you qualify for both Medicare and Medicaid.

Member Services

Our Member Services specialists are South Country Health Alliance experts. When you call, our friendly staff will help answer your questions and get the help that you need. Member Services always go the extra mile for our members.

Call center phone numbers and hours:

Call 1-866-567-7242 (toll-free)
Hearing Impaired/TTY: 1-800-627-3529 or 711

    • For Families & Children (PMAP), MinnesotaCare, MSC+, SingleCare and SharedCare members call center hours are:
      • 8 a.m.-5 p.m., Monday-Friday
    • For AbilityCare (HMO SNP) and SeniorCareComplete (HMO SNP) members call center hours are:
      • 8 a.m.-8 p.m., Monday-Friday, from April through September
      • 8 a.m.-8 p.m., 7 days a week, from October through March

Email members@mnscha.org

Member Services is available to help you with the following:

  • Questions related to your covered benefits
  • Questions about your prescription drug coverage
  • Requests for printed copies of member materials
  • Changing your primary care providers
  • Replacing your member ID card
  • Filing a grievance or appeal
  • Scheduling transportation
  • And much more

H2419, H5703_5772 Accepted 8/9/21

Last Updated on 05/22/2023 by Chris Gartner

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