Member Services

Member Services

Our Member Services specialists are South Country Health Alliance experts. When you call, our friendly staff will help answer your questions and get the help that you need. Member Services always go the extra mile for our members.

Call center phone numbers and hours:

Call 1-866-567-7242 (toll-free)
Hearing Impaired/TTY: 1-800-627-3529 or 711

    • For Families & Children (PMAP), MinnesotaCare, MSC+, SingleCare, and SharedCare members call center hours are:
      • 8 a.m.-5 p.m., Monday-Friday
    • For AbilityCare (HMO SNP) and SeniorCareComplete (HMO SNP) members call center hours are:
      • 8 a.m.-8 p.m., Monday-Friday, from April through September
      • 8 a.m.-8 p.m., 7 days a week, from October through March

Email members@mnscha.org

Member Services is available to help you with the following:

  • Questions related to your covered benefits
  • Questions about your prescription drug coverage
  • Requests for printed copies of member materials
  • Changing your primary care providers
  • Replacing your member ID card
  • Filing a grievance or appeal
  • Scheduling transportation
  • And much more
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