Wellness Support Team

What is the Wellness Support Team?

The Wellness Support Team is available to help you be a self-advocate for your health as well as implement positive and effective self-care habits.

We are Complex Case Managers who are here to help you! We can:

  • Support you with your chronic health conditions.
  • Help manage your child’s/children’s complex health conditions.
  • Be an advocate for you and your health.
  • Assist you in navigating your health care needs.
  • Give you the tools and resources needed to manage your health.
  • Meet and exceed your health care goals.
  • Communicate with providers to align your expectations.
  • Provide education on medications and your health conditions.

Am I eligible?

Members must be on Medical Assistance in the Family and Children’s Plan (PMAP) or have MinnesotaCare provided through South Country Health Alliance.

How to get started:

Call Member Services.
Toll Free: 1-866-567-7242
TTY users call: 1-800-627-3529 or 711
Hours: 8 a.m. to 5 p.m., Monday - Friday
State that you are interested in the Wellness Support provided by our Complex Case Managers.

What is Next?

Step 1: Once approved you will be assigned your own Wellness Support Coach.
Step 2: Your Wellness Support Coach will reach out by telephone call and talk about your health care goals. You will then set up another telephone call to discuss your medical history.
Step 3: Complete your medical history with your Wellness Support Coach. You are able to provide this history through a telephone call or the form sent to you by mail that you will return to South Country (an envelope with postage is included).
Step 4: Set goals and future meetings. Meetings are completed by telephone call or text messaging (must opt in).

Step 5: Meet and exceed your goals!

This program comes at no cost to you as our member.
Your information is held confidential while under the Wellness Support Program.

 

What our members have to say:

“My Case Manager was easily available and always contacted me in a timely manner.”

“My Case Manager went above and beyond for me when I was going through an incredibly rough time.”

“I was completely lost at the beginning of my sickness and I feel like I’m in an upward swing now.”

“The Case Manager helped me find resources within my community and got me the support I needed.”

“I was diagnosed with gestational diabetes in this pregnancy. The Wellness Support Team provided regular touch points to help me feel supported.”

More Resources for Members

Embracing Life
Helpful tips and resources for new mom's both during and after pregnancy.

Wellness Programs
Incentives and reward programs to promote preventive care and staying healthy.

Health Education and Self Help
Informative resources and download to help you achieve your best health.

Reward Vouchers for New Moms:

Prenatal Care Voucher
(pdf English); (pdf Espanol)
Postpartum Care Voucher
(pdf English); (pdf Espanol)
Infant Checkups Voucher
(pdf English); (pdf Espanol)
Childhood Immunizations Voucher
(pdf English); (pdf Espanol)
Lead Tests Voucher
(pdf English); (pdf Espanol)

Documents for Providers:

Complex Case Managment Referral Form (pdf)
Wellness Support Team Brochure (pdf)
Wellness Support Team Flyer (pdf)

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