Medicare Part D: The Medicare prescription drug benefit program. We call this program “Part D” for short. Medicare Part D covers outpatient prescription drugs, vaccines, and some supplies not covered by Medicare Part A or Medicare Part B or Medical Assistance. Our plan includes Medicare Part D.Medicare Part A: The Medicare program that covers most medically necessary hospital, skilled nursing facility, home health, and hospice care.
Medicare Part B: The Medicare program that covers services (such as lab tests, surgeries, and doctor visits) and supplies (such as wheelchairs and walkers) that are medically necessary to treat a disease or condition. Medicare Part B also covers many preventive and screening services.
Medical Assistance: This is the name of Minnesota’s Medicaid program. Medical Assistance is run by the state and is paid for by the state and the federal government. It helps people with limited incomes and resources pay for long-term services and supports and medical costs.
It covers extra services and some drugs not covered by Medicare. Medicaid programs vary from state to state, but most health care costs are covered if you qualify for both Medicare and Medicaid.

24/7 Nurse Advice Service

South Country’s 24-hour Nurse Advice phone service

Experienced nurses are only a phone call away. This service provides reliable health information in response to your health concerns and questions. This 24-hour nurse advice line can help you decide on the appropriate level of care. Find the 24-hour nurse advice phone number on the back of your South Country Health Alliance member ID card.

24/7 Nurse Advice is a free service for South Country members. If you have a question about your health care benefits, call Member Services.


Nurse Advice Questions and Answers

Q: I have a fever. Do I need to go to an emergency room? I sprained my ankle. Can I take care of it at home?

A: Registered nurses are available 24 hours a day, every day of the year. They can answer your health questions, like those above. They can help you decide what to do when you're sick or injured. Call them any time using the 24/7 Nurse Advice phone number on the back of your South Country member ID card. Ask the nurse for advice when you are worried and don't know exactly what to do.

Q: Is the nurse advice service private?

A: Yes, the nurse advice phone service is a confidential service. The nurses will not share information about your call with your doctor or anyone else.

Q: What if I need care now?

A: Call anytime using the 24/7 Nurse Advice phone number listed on the back of your South Country member ID card. They will help you decide what to do next.

Q: What if I have an emergency?

A: The Nurse Advice service is not a substitute for calling 911. In the event of a true emergency, dial 911 immediately, or go to your local hospital emergency room. Remember to call your primary care clinic and/or care coordinator for follow-up within two days.

Nurse Advice is available 24/7 for medical advice

The Nurse Advice service is a resource for medical advice and to help you decide what to do next. The toll-free phone number is on the back of your South Country member ID card.

H2419, H5703_5772 Accepted 8/9/21

Last Updated on 05/22/2023 by Chris Gartner