Nurse24, South Country’s 24-hour Nurse Advice phone service
Experienced nurses are only a phone call away. Nurse24 provides reliable health information in response to your health concerns and questions. This 24-hour nurse advice line can help you decide on the appropriate level of care. Find the 24-hour nurse advice phone number on the back of your South Country Health Alliance member ID card.
Nurse24 Nurse Advice is a free service for South Country members. If you have a question about your health care benefits, call Member Services.
Nurse24 Question and Answers
Q: I have a fever. Do I need to go to an emergency room? I sprained my ankle. Can I take care of it at home?
A: Nurse24 registered nurses are available 24 hours a day, every day of the year. They can answer your health questions, like those above. They can help you decide what to do when you're sick or injured. Call them any time using the 24/7 Nurse Advice phone number on the back of your South Country member ID card. Ask the nurse for advice when you are worried and don't know exactly what to do.
Q: Is the nurse advice service private?
A: Yes, the nurse advice phone service is a confidential service. The nurses will not share information about your call with your doctor or anyone else.
Q: What if I need care now?
A: Call anytime using the 24/7 Nurse24 phone number listed on the back of your South Country member ID card. They will help you decide what to do next.
Q: What if I have an emergency?
A: Nurse24 is not a substitute for calling 911. In the event of a true emergency, dial 911 immediately, or go to your local hospital emergency room. Remember to call your primary care clinic and/or care coordinator for follow-up within two days.
Nurse24 is available 24/7 for medical advice
Nurse24 is a resource for medical advice and to help you decide what to do next. The toll-free phone number is on the back of your South Country member ID card.