Medicare Part D: The Medicare prescription drug benefit program. We call this program “Part D” for short. Medicare Part D covers outpatient prescription drugs, vaccines, and some supplies not covered by Medicare Part A or Medicare Part B or Medical Assistance. Our plan includes Medicare Part D.Medicare Part A: The Medicare program that covers most medically necessary hospital, skilled nursing facility, home health, and hospice care.
Medicare Part B: The Medicare program that covers services (such as lab tests, surgeries, and doctor visits) and supplies (such as wheelchairs and walkers) that are medically necessary to treat a disease or condition. Medicare Part B also covers many preventive and screening services.
Medical Assistance: This is the name of Minnesota’s Medicaid program. Medical Assistance is run by the state and is paid for by the state and the federal government. It helps people with limited incomes and resources pay for long-term services and supports and medical costs.
It covers extra services and some drugs not covered by Medicare. Medicaid programs vary from state to state, but most health care costs are covered if you qualify for both Medicare and Medicaid.

Non-Contracted Providers

All non-contracted providers are encouraged to be enrolled with the State of Minnesota Department of Human Services, as a Minnesota Health Care Programs provider. You can access additional information on the provider enrollment process at Information to Enroll as a Minnesota Health Care Programs (MHCP) Provider with the Minnesota Department of Human Services (DHS) (external link).

Non-contracted providers must submit electronic claims to South Country Health Alliance (South Country) for reimbursement. Some services will require prior authorization. Please see the links below for more detailed information regarding provider billing and authorizations.

All non-contracted providers MUST complete the following forms prior to submitting claims to South Country, or when any information on previously submitted forms has changed. Failure to complete the required forms will result in your claims being rejected/denied. Please allow 15 business days between submitting the required information and submitting your electronic claim. If you receive a claim rejection/denial prior to submitting the required forms, you must resubmit your rejected/denied claim.

Form Name
Non-Contracted Provider Facility Information Form
For Non-Contracted Providers only. Please complete this form if:

  • You are new to South Country, this is your first-time billing South Country and do not want to become a contracted Provider with South Country at this time.

  • You have completed a contracted application to become a South Country Provider and your application is still pending.

  • You are reporting a change or updating your file with South Country as it may have changed since you last completed this form. (Please note - if you are updating your address only, please complete the Non-contracted Provider Address Change Form below.)

4402 (pdf)

  • When submitting an Employer Identification Number (EIN) the name must be entered in Box 1 the same as it was registered with the IRS when the EIN was assigned.

  • When submitting a Social Security Number (SSN), only the name of the person assigned to that SSN should be Box 1 with the last name, first name and middle initial.

  • Only an EIN or SSN can be listed in Part 1, you cannot list both.

W-9 (pdf)
NPI/UMPI Notification Form

  • The Social Security Number is required by the State of Minnesota for reporting purposes only.

  • If your claim requires a referring or ordering provider, please verify that the provider is eligible to refer or order.

  • If the services are Medicare-covered, the referring/ordering provider needs to be enrolled with the Centers for Medicare & Medicaid Services (CMS) or have opted out of enrollment with CMS. (If the provider has opted out, include the affidavit with the claim.)

  • If the services are covered by Minnesota Medical Assistance (Medicaid), the referring/ordering provider information will be added to the Minnesota Health Care Programs (MHCP) provider database.

5071 (pdf)
Electronic Funds Transfer (EFT) Authorization AgreementWeb Form (external link)
Electronic Remittance Advice (ERA) Authorization AgreementWeb Form (external link)
EFT-ERA User Guide
Also refer to Provider Manual Chapter 4, Provider Billing.
4412 (pdf)
Provider Assurance Statement for Telehealth
Only for eligible providers who meet the MHCP definition to provide Telehealth Services.
5206 (pdf)
Non-Contracted Provider Address Change Form
This form is for non-contracted provider address changes only!
4911 (pdf)
Waiver of Liability Form
Must be sent with claim reconsideration/appeal.
4629 (doc)
Provider Contract Application
If you are a provider who is looking to become contracted with South Country and join our network, please complete the contract application by either completing the web form or downloading the PDF version, completing it, and emailing it to
All providers must be enrolled with Minnesota Health Care Programs (MHCP) before submitting a contract application to South Country. Please do not submit a contract application until after you have received an Enrollment or Welcome Letter/Notification from MHCP.
5078 (pdf)
Web Form (external link)

Denial of Payment

Non-Contracted providers have the right to file a reconsideration/appeal request for the denial of payment within 60 calendar days from the date of your denial of payment notice. For your reconsideration request to be processed, you must agree to sign the Waiver of Liability Form (pdf). You should also include any documentation that supports your reason for requesting this reimbursement (i.e., a copy of the original claim, remittance notification showing the denial, pertinent clinical records and any other supporting documentation to be considered).

Fax all information to: 1-888-633-4057

*If you have any questions on this process, the Provider Contact Center is available to providers Monday through Friday from 8 a.m. to 4:30 p.m. The toll-free number is 1-888-633-4055

Last Updated on 05/11/2023 by Chris Gartner