SeniorCare Complete

Understanding SeniorCare Complete

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If you need free help interpreting the information in this video, visit our Translation and Alternative Formats page or contact Member Services for the program you are enrolled in.

SeniorCare Complete Coverage and Eligibility

SeniorCare Complete is a Minnesota Senior Health Options (MSHO) program. SeniorCare Complete is designed to help seniors access the health care, medications and support services they need.

To be eligible for SeniorCare Complete, you must:

  • Be at least 65 at the time of enrollment;
  • Be eligible for Medical Assistance;
  • Have Medicare Parts A and B;
  • Live in our service area (see service area map).

SeniorCare Complete eligibility is determined by a financial worker in your county.

SeniorCare Complete provides Medicare Part A (hospital), Part B (medical), Part D (prescription drug) and Medical Assistance coverage.

You do not pay a separate monthly plan premium for SeniorCare Complete. You must continue to pay your Medicare Part B premium (unless your Part B premium is paid for you by Medical Assistance (Medicaid) or another third party).

SeniorCare Complete Features:

  • A large network of providers where members can receive care without referrals
  • A large pharmacy network where members can get prescriptions
  • A Community Care Connector located in the county who helps members get the services and supports they need
  • Nurse24 nurse advice line and online support, available 24/7
  • Care coordination services
  • Additional services to help members stay in their home (Elderly Waiver), if eligible

HIV Screening

Did you know that annual screening for Human Immunodeficiency Virus (HIV) is a covered benefit for South Country Health Alliance members? Call Member Services for specific benefit information. If you are at risk, be safe and get tested!

Not a Member Yet?

There are many more benefits to being a SeniorCare Complete member, and the best part is, there is no extra cost to you! See How to Enroll for more information. Or, if you wish to speak with someone about your enrollment questions, please call the number below. We are happy to help!

Enrollment Questions and Assistance

Call: 1-866-567-7242
TTY: 1-800-627-3529 or 711
Calls to both numbers are free.
8 a.m. to 8 p.m., Monday through Friday, from April through September
8 a.m. to 8 p.m., 7 days a week, from October through March


You may end your membership in our plan at any time. Ending your membership in our plan may be voluntary (your own choice) or involuntary (not your own choice). For more information, see Chapter 10 in the Member Handbook (under Member Materials to the right).

Member Rights and Responsibilities

For Member Rights and Responsibilities, see Chapter 8 in the Member Handbook (under Member Materials to the right).

SeniorCare Complete Member Materials
2023 MaterialsLast Updated2024 Materials
Enrollment FormPDF (English)12/9/22Coming soon
Member HandbookPDF10/12/22Coming soon
Annual Notice of ChangesPDF10/12/22Coming soon
Summary of BenefitsPDF10/12/22Coming soon
Pre-enrollment ChecklistPDF10/12/22Coming soon
List of Covered Drugs (Formulary)PDF10/01/23Coming soon
Formulary UpdatesPDF10/01/23Coming soon
Provider and Pharmacy DirectoryWeb Page (internal link)See linkWeb Page (internal link)
LIS Premium Summary ChartPDF10/12/22Coming soon
Medicare Star RatingsPDF (English)
PDF (Español)
10/17/22Coming soon
CMS Best Available Evidence CoverageWeb Page (external link)Web Page (external link)
Covered Diabetic Testing SuppliesPDF10/14/22Coming soon

H2419_5772_Accepted 8/9/21

SeniorCare Complete and AbilityCare are health plans that contract with both Medicare and the Minnesota Medical Assistance Program (Medicaid) to provide benefits of both programs to enrollees. Enrollment in either plan depends on contract renewal.

Last Updated on 05/22/2023 by Chris Gartner

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