view text: smaller | LARGER
South Country Health Alliance | Member Services

Member Services

Our Member Services specialists are South Country Health Alliance experts. When you call, our friendly staff will help answer your questions and get the help that you need. Member Services always go the extra mile for our members.

Call center hours and phone numbers:

  • Call 1-866-567-7242 (toll-free)
  • Hearing Impaired/TTY: 1-800-627-3529 or 711
  • 8 a.m.-8 p.m., 7 days a week, from Oct. 1-Feb. 14
  • 8 a.m.-8 p.m., Monday-Friday, from Feb. 15-Sept. 30
  • Email

Member Services is available to help answer your questions about the following:

  • Requests for additional copies of member materials
  • Questions related to your covered benefits
  • Questions about your prescription drug coverage
  • Changing your primary care providers
  • Replacing your member ID card
  • Filing a grievance or appeal
  • Scheduling a dental appointment or special transportation
  • And much more


H2419, H5703_2848a, Approved