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SeniorCare Complete (HMO SNP)

SeniorCare Complete (HMO SNP)

Understanding SeniorCare Complete

If you need free help interpreting the information in this video, visit our Translation and Alternative Formats page or contact Member Services for the program you are enrolled in.

SeniorCare Complete Coverage and Eligibility

SeniorCare Complete is a Minnesota Senior Health Options (MSHO) program. SeniorCare Complete is designed to help seniors access the health care, medications, and support services they need.

To be eligible for SeniorCare Complete, you must:

  • Be at least 65 at the time of enrollment;
  • Be eligible for Medical Assistance;
  • Have Medicare Parts A and B;
  • Live in our service area (see service area map).

SeniorCare Complete eligibility is determined by a financial worker in your county.

SeniorCare Complete provides Medicare Part A (hospital), Part B (medical), Part D (prescription drug), and Medical Assistance coverage.

You do not pay a separate monthly plan premium for SeniorCare Complete. You must continue to pay your Medicare Part B premium (unless your Part B premium is paid for you by Medical Assistance (Medicaid) or another third party).

SeniorCare Complete Features:

  • A large network of providers where members can receive care without referrals
  • A large pharmacy network where members can get prescriptions
  • A Community Care Connector located in the county who helps members get the services and supports they need
  • Ask Mayo Clinic nurse advice line and online support, available 24/7
  • Care Coordination services
  • Additional services to help members stay in their home (Elderly Waiver), if eligible

HIV Screening

Did you know that annual screening for Human Immunodeficiency Virus (HIV) is a covered benefit for South Country Health Alliance members? Call Member Services for specific benefit information. If you are at risk, be safe and get tested!

Not a Member Yet?

There are many more benefits to being a SeniorCare Complete member, and the best part is, there is no extra cost to you! See How to Enroll for more information. Or, if you wish to speak with someone about your enrollment questions, please call the number below. We are happy to help!

Enrollment Questions and Assistance

Call: 1-866-567-7242
TTY: 1-800-627-3529 or 711
Calls to both numbers are free.
8 a.m. to 8 p.m., Monday through Friday, from April through September
8 a.m. to 8 p.m., 7 days a week, from October through March

Disenrollment

You may end your membership in our plan at any time. Ending your membership in our plan may be voluntary (your own choice) or involuntary (not your own choice). For more information, see Chapter 10 in the Member Handbook (under Member Materials to the right).

Member Rights and Responsibilities

For Member Rights and Responsibilities, see Chapter 8 in the Member Handbook (under Member Materials to the right).

 

H2419_3773, Approved