Telehealth is a Benefit for South Country Members

A woman talking to a doctor on a tablet

Telehealth is a covered service that allows you to get health care through video calls, phone calls and email with a doctor or other health care providers. You can stay connected with your providers without going in to see them face-to-face. Many providers now use telehealth appointments for non-emergency care. Call your provider and ask whether they offer telehealth appointments.

Most telehealth appointments will require an internet-connected device, such as a computer, tablet or smartphone, with a camera and microphone. Ask your provider what you will need for an appointment. Download any required app or software program and set up your account or login information before your visit. Your provider will often give you directions to get ready for a telehealth appointment. Follow their directions; make sure your device is fully charged or plugged in and you have a reliable internet connection. You may also need to have an email address

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